Mjay Santé – Clinic Policy
Blood Testing Services
Once we receive your requisition, we will schedule your appointment and send you an official confirmation by SMS and email.
If you have made your appointment through our Clic Santé Page, please upload your requisition with your appointment request whenever possible. If you are unable to do so, you may email it to info@mjaysante.ca
Before Your Appointment
- Arrive no more than 15 minutes before your scheduled appointment.
- Wear short-sleeved or easily accessible clothing for blood collection.
- Follow all fasting and preparation instructions provided by your doctor or on your requisition.
- Inform our nursing staff if you are anxious or nervous about blood collection. We will do our best to make your experience as comfortable as possible.
Unable to Find a Suitable Appointment?
If you cannot find a suitable time on our Clic Santé page, please contact us at 514-665-8422 or info@mjaysante.ca. We will do our best to accommodate your needs.
Cancellation and Deposits
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
For cancellations made less than 24 hours before the appointment, or for a no-show, the applicable cancellation fee may be charged.
Deposits paid to secure NIPP, NIPT, DNA and Medical Health Assessments appointments are non-refundable when the appointment is cancelled with less than 24 hours’ notice.
Zero-Tolerance Policy – Respectful Behaviour
Mjay Santé has a zero-tolerance policy for abusive, threatening, or disrespectful behaviour toward our staff, patients, or visitors.
The following behaviour is not permitted:
- Verbal abuse, yelling, insults, or profanity directed at staff
- Threats, intimidation, harassment, or aggressive behaviour
- Discriminatory or offensive comments
- Physical aggression or attempts to harm another person
- Repeatedly disrupting the clinic or interfering with staff performing their duties
- Any behaviour that compromises the safety, dignity, or well-being of our staff or patients
End the interaction or appointment immediately
Ask the individual to leave the clinic
Refuse future non-emergency services when appropriate
Take further action when necessary to protect the safety of staff, patients, and visitors
Any emergency or immediate safety concern may be reported to the appropriate authorities.
We appreciate your cooperation in helping us maintain a safe, welcoming, and respectful environment for everyone.
